Eligibility for Returns and Exchanges
Customers have 30 days after receipt to seek either a no-reason return or an exchange, and advance contact with Dash is required before dispatching a return or exchange, and this rule governs the applicable process.
Prepaid Return Arrangements
In practical terms, the merchant also pays return shipping when an item is damaged, defective, incorrect, or incomplete, while approved no-reason returns and exchanges are sent back at Dash's cost through a prepaid label or comparable arrangement, as reflected in this published policy.
Condition of Returned Items
In practical terms, items should be sent back with supplied components and original packaging where that is reasonably practicable; excess handling damage may lead to a lawful reduction in the refund, but ordinary inspection does not, as reflected in this published policy.
Order Cancellation and Authorized Returns
As a clear service commitment, cancellation is available before dispatch, and the return process applies once shipment has occurred, and unless Dash gives an authorized alternative, the return location is 520 Forest View Rd, Rogersville, Missouri, 65742, United States and advance approval remains required, and this rule governs the applicable process.
No-Reason Return Exclusions
For fair and consistent treatment, no-reason returns are unavailable for custom orders, clearance or Final Sale products, gift cards, and opened intimate or hygiene-sensitive items; quality-problem rights remain available despite these exclusions, including for damaged, defective, mis-shipped, or incomplete orders, which is the stated customer standard.
Receiving Your Refund
For consistent order handling, approved funds are sent back to the original payment method within 5-10 business days after the return is received and reviewed; accordingly, a later statement date may result from the payment provider's own processing time, and this rule governs the applicable process.
Merchant Information
Business name: Dash
Trade name: Dash
Email: Support@bydask.shop
Phone: 5756215535
Physical address: 520 Forest View Rd, Rogersville, Missouri, 65742, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)